Many customers have no idea how to reactivate their GOtv subscriptions after making a purchase. Because you have us on your side, we’ll walk you through the process of resetting your decoder following a GOtv payment. It’s worth a look!
How to reset GOtv after payment
Paying for GOtv does not necessitate that you manually reset it. With the decoder turned on, you only need to pay GOtv’s monthly fee. Errors E16 and E30, on the other hand, may necessitate a decoder restart.
GOtv offers a wide variety of channels at reasonable prices. However, if you’re having trouble keeping up with the channels, there are four quick and easy fixes. Let’s take a closer look at each of them.
How to reset GOtv via text message
Using your smartphone, here’s how you can reset your GOtv decoder:
Simply text “Reset + your IUC number” to the number 4688. (the default GOtv reset code). Identification User Code (IUC) is the acronym for this. A red label on the decoder’s bottom panel bears the decoder’s unique serial number.
Phone activation process
- Alternatively, you can use USSD codes *423# or *288*1# on any cell phone network to get to Customer Care and speak with someone about your issue.
How to reset GOtv online using GOtv self-service
- Visit the GOtv website on your laptop or phone.
- Log into your Eazy GOtv account using your IU account number and surname.
- Go to the GOtv self-service.
- Click on the “Clear Error Code” dialogue box.
- Enter your IUC number and then select GOtvE16.
- Enter the error code displayed on your screen and click on “Clear Error”.
- Then click on “Reset device now” option.
- This should reset your GOtv decoder.
Reset GOtv channels via Menu
To recover your missing channels, you can try these steps:
- Press “Menu” on your remote.
- Select “Advanced Options”.
- Then select “Installation”.
- Select “Tuning”.
- Then select “Automatic Scan” and press the “OK” button.
- Press the exit button on the remote once scanning is completed.
This should restore your subscribed channels. Remember: do not interrupt the scanning while it is still in progress.
What to do if nothing worked
If none of the aforementioned methods worked, do not panic. You can always contact GOtv support, so that they can perform the GOtv reset remotely.
In order to get in touch with someone from GOtv support, go to the company’s Twitter (@GOtvNg), write an e-mail to GOtvNigeria@multichoice.co.za or call +234 803 904 4688.
You will need to provide your account number/IUC to the support staff to have your GOtv decoder reset.
Here are some other important guides that may come in handy.
How to make a GOtv online payment
You can use Quickteller, eTranzact, PAGA e-Pay, GlobalPAY, Eazy Money, and Pay U to recharge your GOtv account online. To recharge GOtv using the ways above, please follow these instructions:
Using Quickteller
- If your account has been disconnected, turn on your decoder.
- Select the GOtv package of your choice on the Quickteller GOtv page (GOtv or GOtvplus).
- Fill out the required fields, including your e-mail address and IUC number, as well as your cell phone number.
- To proceed, use the Next button.
- Your IUC number must be entered accurately in the GOtv subscriber’s name.
- Select your debit card type, such as Interswitch, Verve or MasterCard by clicking the Pay button.
- Input your debit card’s information, including the Card Number and Expiration Date shown on the card, and then your four-digit PIN.
- To complete the transaction, click the Pay button. GOtv service will be resumed after the transaction is completed and your account is credited.
Using eTranzact
It is now possible to pay your subscription online and on the go using eTranzact BankIT.
To pay on mobile:
- Simply dial *389*9*smartcardnumber# then follow the prompts.
To pay online, on the GOTV website
- Select Country, enter the specific Smart card number and click on Verify button.
- Click View balance and pay to proceed to the payment summary page showing the date and amount due for payment.
- Click Pay to proceed to the payment subscription page showing the account holder’s details.
- Select eTranzact Payment Option and select BankIT.
- Input the bank account number and select the preferred bank.
- Generate a 6-digit passcode and submit the details
- Dial *389*00# with the phone number registered with the nominated Bank to receive an OTP.
- Input the OTP in the space provided and click on Pay.
- You will then receive a payment response stating the details of the transaction.
Using PAGA e-Pay
- To make an online payment for your GOtv subscription using via Paga e-Pay, visit the GOtv website and then log into your account.
- You will be presented with a list of online payment methods that are available in your country.
- Select PAGA e-Pay and follow the instructions.
Using Globally
- Log in to your GOtv account on the website and then proceed to the next step.
- Select GlobalPAY on the payment screen, enter your payment information as needed, and then click on the Complete Payment GlobalPAY.com button to finish the transaction.
- As soon as you’ve entered your credit card information and clicked on Pay, the GlobalPAY website will redirect you there.
Using Eazy Money
- Log in to your GOtv account on the website and then proceed to the next step.
Enter your phone number and Eazy money PIN and you’re ready to go. There is a Zenith Bank branch where you can register if you don’t already have an Eazy money wallet.
You can also pay for your subscription using Stanbic mobile, FCMB bank, Zenith Bank, or PAGA mobile, in addition to these online options.
Using Stanbic mobile
- Dial *909# on your mobile phone and send Select ‘4’ and press Register. Provide the information and then send.
- To pay for your GOtv subscription directly, dial *909*60#
Online:
- Visit the Mobile Money WAP site on the Stanbic website
- Select Mobile Money, input your number.
- Click on Register and provide customer details as required
- It will then direct you to the GOtv page on Stanbic Mobile.
Using FCMB Bank
- Cash is received by FCMB tellers at all FCMB Branches. Customer is required to fill a form by the teller by inputting your name, phone number and IUC number.
Using Zenith Bank
- The application can be downloaded from the mobile app store.
- After logging in, select Bill payment. Select Eazy money or Bank depending on where you want to pay. The Biller Number is the smartcard number.
- Enter the amount you intend to pay. Input the 4 digit secret PIN.
- You will receive an SMS for successful or unsuccessful payment.
(Zenith Account Holders are known as “Banked Customers,” while those without a Zenith Account are known as “Unbanked Customers.” Eazy Money is available to both groups. DStv is the Biller Code.
Using PAGA Mobile
This Mobile payment is powered by an independent financial institution called PAGATECH.
The customer can make the payments through a registered mobile wallet using a mobile phone, laptop or desktop device.
Paga collects your PIN via IVR or USSD.
To pay via PAGA Online: Simply log in to the PAGA website, fill out the info transparent, then click “go”.
How to activate GOtv
To begin viewing GOtv for the first time, you must first activate your account. Send the word: to your decoder to turn it on by yourself. IUC numberSurnamemobile number*City/Package type# to 4688.
How to install your decoder
- Connect your decoder to the TV using the Audio and Video (AV) cables provided.
- Connect the GOtenna to the RF IN plug on the decoder. If you have an HDMI cable, connect it instead.
- Connect the power supply unit to the decoder before inserting the other end into the plug point. Then switch on at the wall (GOtv recommends the use of a power surge protector).
- Switch the TV on and press the AV button on the TV remote control to go to the appropriate AV channel. After 20 seconds the GOtv logo will appear, followed by the set-up screen a few seconds later.
You should be aware that if the GOtv decoder doesn’t finish scanning, it will immediately take you to the signal detection page. Depending on the strength of the signal, you may need to relocate the GOtenna closer to the GOtv transmitter to have the best reception. Your GOtenna needs to be permanently repaired at this point.
Once you see the GOchannel your decoder is ready for activation.
What does an E16 message mean?
E16 means that your decoder has been disconnected.
E30 indicates that either your decoder has been turned off or there has been no signal for a long period of time. Make sure your decoder is turned on and that you text 4688 to clear the error notice that appears on your screen.
How much is a GOtv decoder?
N 5900, this price includes the GOtenna + GOtv Decoder + 1 month GOtv Plus subscription. GOtv strongly recommends the use of an external UHF GOtenna, available at MultiChoice Agents and Retailers.
Will I have to get another decoder for digital migration?
No, because GOtv uses the most recent DVB-T2 technology, you won’t have to replace or upgrade your decoder if you switch to them.
That’s how to reactivate your GOtv decoder after making a payment, and there are also instructions on how to use GOtv. Your decoder should now be working properly after reading this guide. It’s a great day!
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